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top 200 commentsshow all 493

[–]Derpster123 90 points91 points ago

I work in a grocery store, they think we actually care...

[–]SgtJoo 76 points77 points ago

WHY ARE YOUR PRICES SO DAMN HIGH?

I just work here... why are you asking me/still here?

[–]DoctorRoxxo 28 points29 points ago

I work at taco hell, people always bitch at me when prices go up as if I personally control the prices of each item.

[–]rightdeadzed 22 points23 points ago

It's sad people frequent taco bell enough to notice a price increase.

[–]Liar142 29 points30 points ago

"I would like 26 pounds of Taco Bell, please."

"Sure thing. That comes to $4.50"

"4 FUCKING 50!!! ARE YOU FUCKING KIDDING ME!? YESTERDAY 26 POUNDS OF TACO BELL WAS ONLY $4.45!!!"

[–]FranzWilhelmIII 1 point2 points ago

Is it that cheap in the US? In the UK it's only a little cheaper than going to a restaurant. I can cook food for two for three days for the price of one visit on my own to KFC/McD/BK. Heck a shitty burger is 2 quid

[–]unemployedlurker 3 points4 points ago

their tacos used to be 59 cents

[–]Gfresh404 12 points13 points ago

I get this all the time at Whole Foods - seriously wtf do they expect a single employee to do about it?

[–]abvflux1 5 points6 points ago

[–]vans1170 8 points9 points ago

i work in a grocery store that recently got a wegmans near it. people think because we don't sell something that saying "well i guess i'll go to wegmans" makes me beg for them to come back. nope, and i see them back there the next week anyway since wegmans is an extra 5-10 miles for most of these people. it's more expensive too.

[–]victorious_secret69 6 points7 points ago

I barely make above minimun wage, I am not paid to care.

[–]alishainreallife 2 points3 points ago

Same. I work at a concession stand for a concert arena, and people will ask for the prices of food with a sign the size of a small car right behind me. I believe it's just so they can say "TWO DOLLARS FOR A BOTTLE OF WATER? HAHA. NO THANK YOU BITCH." and walk away.

[–]jazzcigarettes 3 points4 points ago

2 dollars for a bottle of water at an arena would be a pretty good price.

[–]alishainreallife 1 point2 points ago

Compared to the larger concert arenas, our prices are pretty damn affordable. But because I live in Eastern Kentucky, and no one actually goes to the big cities to see the good concerts, so people just naturally assume we're the most expensive thing since gold-plated ice cream.

[–]Empyrean_Man 1 point2 points ago

You then watch them wither in a matter of seconds, being dissolved into dust, and then they are scattered across the land by footsteps.

[–]no_eat_da_poo_poo 47 points48 points ago

The worst is at independent stores. People will try to haggle because they've seen something similar cheaper elsewhere.

[–]tommex 26 points27 points ago

Oh man, I work at probably the biggest PC sales chain in the U.K and I get people who try to haggle with me every day.

[–]OGMonicker 27 points28 points ago

WELL THEN LOWER YOUR DAMN PRICES /s

[–]imitator22 5 points6 points ago

If its the chain i'm thinking of, the last time i went in that place we paid £100 for a 32MB of RAM upgrade..in 2003, aaah old times.

[–]bakdom146 35 points36 points ago

...wtf were you doing buying 32 MB of RAM in 2003? It probably cost that much because it had to be special ordered from the 1996 store.

[–]imitator22 6 points7 points ago

I took a stab at the date, It was the family computer, i was like.. 10 or something so facts are not accurate.

EDIT: Also it was entirely possible that our computer in 2003 was actually bought in 1996.

[–]bakdom146 3 points4 points ago

Fair enough.

[–]tommex 1 point2 points ago

Where in the world...

[–]wkoorts 4 points5 points ago

... is Carmen Sandiego?

[–]cheestaysfly 8 points9 points ago

I work at a local coffee shop and on more than one occasion I've had customers tell me, while ringing up their orders, that they wished there was a Starbucks in town.

[–]officialchocolateman 4 points5 points ago

These types of people are the death of small independent businesses.

[–]WeLoveKanjimari 3 points4 points ago

"Well, I don't, because then I and everyone who works here probably wouldn't have a job."

That would hopefully shut them up. If your coffee is cheaper feel free to throw in "Just so that people can drink overpriced chain coffee".

[–]gruntygrunt 2 points3 points ago

As someone who lives in Seattle, i cannot go 50 feet without seeing a Starbucks. Of course, I can't go a hundred feet without seeing an independent shop either, so there's that

[–]memnalar 2 points3 points ago

They don't know how good they have it.

[–]mrpopenfresh 1 point2 points ago

I've had good service at a Starbucks exactly once. Somehow serving coffee gives people and ego.

[–]Tordek 1 point2 points ago

My response is always the same: "Awesome! I might buy it from them, then! Where is it?"

[–]Iamthechemist 1 point2 points ago

"Doesn't hurt to ask." It would if I was allowed to punch you in the face.

[–]knightofmars 42 points43 points ago

It's the best when you know they are flat out lying/completely misinformed. You quite often get treated like a lesser person because you're working a job they deem unworthy of you being treated like a human at, but at the same time they expect you to be master of the entire company who controls everything magically through a portal in the backroom.

[–]theamelany 5 points6 points ago

Not to mention you also control all of your suppliers manufacturing plants and logistics.

[–]Solsavage 37 points38 points ago

OH god...i work at radioshack and i hear this shit constantly. I mean i hate the fact that radio shack is a cesspool but getting angry remarks by people gets really old. Like these assholes just complain but don't just go somewhere else. And then the old people..oh lord, the old people.

before i thought i was good a being level headed.....now, i just want to set people on fire and watch.

[–]DoctorRoxxo 25 points26 points ago

IM OLD SO GIVE ME A FUCKING DISCOUNT

[–]HahaYouSaidFucking 4 points5 points ago

WHAT KIND OF DISCOUNT DID YOU SAY?

[–]Solsavage 1 point2 points ago

IM OLD SO YOU HAVE TOO MANY BUTTONS, MAKE IT HAVE LESS BUTTONS. WHY DON'T YOU HAVE THIS SHIT FROM 1945, YOU USED TO HAVE IT, WHY NOT HAVE IT WHY?

me: fantasize about being The Pyro in radioshack.

[–]made2last 27 points28 points ago

This happened all the time to me working at a Game Store locally. Generally it was people remarking that Wal Mart had it cheaper, based on the $59.47 price tag compared to our $59.99. People looked at me crazy when I would happily encourage them to drive across town and buy it from them because it was a better deal.

[–]gotsnow[S] 41 points42 points ago

It's a complete waste of everyone's time to complain to an associate. They can do absolutely Jack shit about the price of anything in the store.

[–]gunnerheadboy 10 points11 points ago

I work at a thrift store, people complain about a shirt being $2, "I can buy a new one for this price". OK, feel free to go buy a new one then, I can't do anything for you. They still buy it in the end.

[–]BigGreenYamo 2 points3 points ago

I used to do that. Just as nice as possible say "Well sir/ma'am, you're well within your right to shop at (insert store name)"

Boy, does that piss people off.

[–]The_MAZZTer 2 points3 points ago

It would actually cost them more since they would be using more gas to get there, than if they just bought it at your store and went home.

[–]koprofile 72 points73 points ago

I used to work in retail at an Australian chain store. There was one main counter with all the registers. One day during the lead up to Christmas, the counter was getting slammed.

So a manager opens another register and asks customers toward the back of the line to approach. As he's unfurling the coins and preparing the change, the first customer in his line starts abusing him for taking too long.

The manager considers the rude customer, then promptly shuts down the counter. The manager then makes his way back to the sales floor to make some sales and get some of that sweet holiday season commission.

Meanwhile, the newly formed line return to their original positions, but not before unleashing a torrent of abuse on the rude customer.

[–]Sarcophilus 31 points32 points ago

If you happen to see your manager again sometime, tell him someone on the Internet thinks he's awesome!

[–]BeefJerkay 8 points9 points ago

EB Games?

[–]koprofile 18 points19 points ago

I'm technically still on the books as an employee, so I'd rather not disclose the name of the chain.

[–]BeefJerkay 10 points11 points ago

cool.

[–]Andoo 8 points9 points ago

Blink twice for yes.

[–]DoctorRoxxo 6 points7 points ago

Give us the name but in a fun word scramble that we must solve!

[–]welcometaerf 85 points86 points ago

"Listen, I spend a lot of money here and blah blah blah..."

[–]SuicideNote 49 points50 points ago

"What do you mean I have to buy Office 2010! You mean my Office 97 copy won't work! Why, I'm never buying from Microsoft again!"

Well, he did have a 16 year lead of not buying from Microsoft.

[–]TheRnegade 40 points41 points ago

Proceeds to spend $2000 on a new macbook

[–]myztry 4 points5 points ago

You can't exactly make a trivial copy of a laptop at home in minutes for a matter of cents.

[–]b0w3n 11 points12 points ago

I would if I could. Just like that car I'm still downloading.

[–]andrewchi 1 point2 points ago

I bought my first macbook ever, the new retina one, and all I wanted to do was YouTube and word process -- those two look so shitty on my $2,000 product (should've just gotten the Air). They're not optimized for retina, so I'm still using my $200 toshiba while my retina macbook is paperweight, FWP.

[–]cynognathus 12 points13 points ago

"I've been shopping here for more than 10 years!"

"We've only been open for 5."

[–]Conan446 9 points10 points ago

People do this at Home Depot all the time. They say "I just spent a thousand dollars here the other week!" So? There sre contractors probably spending five times that a week. You are just one unspecial individual.

[–]ferretesquire 8 points9 points ago

They say the exact same thing at Lowe's. I also like how customers think I'll get scared when they threaten to start going to Home Depot. Why the fuck do you think I, as a cashier, am going to give a shit if you stop shopping with us. If it's really that big a deal, tell a manager, he's the one who has to care.

[–]Aphididae 1 point2 points ago

I work at CVS/pharmacy and have had quite a few customers in my time threaten to start shopping at Walgreens. All I ever think is, "Good. Less time wasted checking out customers; more time spent sitting off camera playing video games on my Android."

[–]ferretesquire 2 points3 points ago

I always think about how it sucks that Home Depot is going to have to deal with that douchebag, and how they'll probably just come back to Lowe's once they realize that Home Depot really doesn't have that much different of a policy.

[–]SARsquatch 9 points10 points ago

"I'm a shareholder!"

[–]victorious_secret69 7 points8 points ago

I once asked a guy to move his car from a loading zone.

He says as a member and a stockholder I resent that. My coworker says ya, well as an employee, I resent you.

[–]theamelany 1 point2 points ago

We get friends of the owner all the time, funny they never recognize him or know his name.

[–]frellingaround 3 points4 points ago

Advertising teaches us to feel that brand loyalty means something, that we are better than other people if we choose Target over Wal-Mart, and that if we spend large amounts of money at a specific store, they'll care if we keep doing it. People don't understand that the money they've spent at a chain store means nothing to a corporation. The money I've earned and spent may mean everything to me. Maybe I sacrifice here & there so I can get nicer gifts for my family, or I skimp on gifts so I can wear nice clothes. These choices could dictate my lifestyle, but how I live my life means nothing to a mega-corporation.

The retail employee is the only face the customer has for that monstrous corporation, and I think it's unfortunately a natural reaction to complain to the employee. Also, "I don't have to work retail" is sometimes implied in a comment like this. People don't realize we're all on the same side.

[–]Thedirtyone522 1 point2 points ago

Liquor store manager here. I get this all the time. My response? "Oh, you get a discount cuz you spend $100 once a month? Well the bums across the street shop here about 12 times a day everyday, spend more than you and happily pay full price."

Or one of my favorites "I know the guy that used to own this place back in the day" Great! Every wonder why he had to sell it?

[–]WeWillFallTogether 1 point2 points ago

I work at a local public college. I always get the wonderful point that "my taxes pay your salary."

[–]Necr0t0xiN 139 points140 points ago

"If it is so much cheaper there, then why are you here?"

[–]ROFLBRYCE 60 points61 points ago

"Cause the other place is sold out....so you better give it to me at their price...you can't? Wow you're the worst store ever...yeah I'll still get it.."

[–]Necr0t0xiN 39 points40 points ago

"WHAT!?!?! I HAVE TO PAY TAXES ON THAT TOO?!!!"

[–]genital_furbies 11 points12 points ago

I usually reply with "I'm sorry. I didn't realize this was a tax-exempt purchase. What is your federal tax exemption number?" Gets ready to write it on the receipt

[–]ROFLBRYCE 27 points28 points ago

That's my favorite. "THE PRICE TAG SAys TEN DOLLARRSSSS!"

[–]benjick 11 points12 points ago

First time in US outside Montana was chocking

[–]Icovada 35 points36 points ago

As an European, it still makes no sense to me

[–]oobey 11 points12 points ago

Taxes vary by regional and even county levels, since we don't have anything approaching any kind of universal sales tax or VAT or the like. Taxes vary almost on a per-street basis. If you run a single store, it's no big effort to display taxes on your price tags. As soon as you open a second (or, god forbid, more) location, trying to keep things coordinated in one unified inventory system could quickly become a nightmare.

Along with the obvious huge monetary savings, this is one of the reasons Amazon pulls out of places that try to impose a sales tax. The more regions you have to track taxes in, the quicker the difficulty scales up. They say they'd supposedly be cool with it if we just went to a fixed national sales tax. Who knows if that's true, though, and I'm getting off topic.

Anyway the point is it's harder than you think given America's patchwork nature.

[–]Sharkictus 1 point2 points ago

Hell even just state or county tax be nice.

Noooo....we have city, town, place you're in, place you're from, county and state tax.

[–]Naggers123 9 points10 points ago

chocking - present participle of chock (Verb) - Verb: Prevent the forward movement of (a wheel or vehicle) with a chock.

[–]MamasBoy 2 points3 points ago

Take it up with your Congressman ...

[–]The_MAZZTer 1 point2 points ago

To be fair I really love places that include the tax in the price, and doubly love those that don't use the universal mind game of slashing off a penny to try and trick you into thinking it's cheaper.

I would love for the penny to get the axe because then everything will be instantly 4 cents cheaper (except maybe gas).

[–]tehkyle5k 1 point2 points ago

I've had so many people yell at me over paying taxes for a newspaper. They think it's illegal.

[–]gotsnow[S] 78 points79 points ago

Apparently some people just need something to complain about.

[–]TheRnegade 52 points53 points ago

Sometimes I feel that people only come in to complain, not really to buy anything.

[–]baddrummer 48 points49 points ago

After working retail for 8 years, Ive realized that some people are born to be assholes.

[–]Sajkov 29 points30 points ago

4 years but I'm realising the same thing. I think retail is one of those professions everyone should try at least once just so they know what's it like to be on the receiving end of people's shit all the time. Same with hospitality.

[–]Thagros 25 points26 points ago

Definitely. It's so weird the first few dozen times (I'm a slow learner) you have somebody in your face being a petulant twat and you're left confused, "Wuh . . . why are they being like this? This makes no sense . . . "

[–]BlackGhostPanda 8 points9 points ago

Shit I realized that after a day. I work at a pizza place delivering pizza and any time we can't do something for a customer they always threaten to call another pizza business. Like I care.

[–]syscofresh 6 points7 points ago

I love it when assholes threaten to take their business elsewhere. I just say "Great idea. Actually I think it would be best for everyone if you just shopped there from now on."

[–]BlackGhostPanda 1 point2 points ago

We had just rolled out a new pizza and someone called up and said it was the worst pizza they had ever eaten and that we should take it off the market.

[–]syscofresh 2 points3 points ago

And of course you did right? I mean, the customer is always right after all.

[–]consciousdear 10 points11 points ago

That was actually a mutual decision between me and my fiance if we ever have kids: they'd have to work retail at least once in their life. He did it for about eight years; I did for five. Completely different outlook on how to act like a decent human being.

[–]martinarcand1 17 points18 points ago

7 years here.

Man comes in with the flyer of another grocery store "It's cheaper there" (I was the assistant manager for the cash registers)

I look at it. "So?"

"You guys don't price match items?"

"No..."

And then I stoof there in awkward silence until he left..

[–]SensibleMadness 7 points8 points ago

In that guy's defense, a lot of stores do price match if you can show proof that it's cheaper elsewhere (such as an advertisement from the other place). It's possible he wanted to do his shopping at your store but was looking for a discount on a particular item out of the many he intended to buy. Seems like a lot of effort to save a few cents, but some people just like to save every penny they can. At least he wasn't an asshole about it.

[–]martinarcand1 6 points7 points ago

The thing is is that we're not a 'discount' grocery store. We're in the "higher-end" of the grocery scales. Meaning we offer more services and helpful employees at a cost on the items we offer.

Discount stores strive to sell their stuff as cheap as possible and they can afford to because they don't have as many staff or services.

Also, stores will usually advertise their price matching policies. We simply don't have one :D

[–]mrpopenfresh 1 point2 points ago

I worked at a discount grocer, and at the first of the month it was always super, super busy. Some lady was getting he stuff scanned, and after I pass her she askes if her lentil bag was on sale. I had no idea if they were, then she said that if they weren't on sale she wouldn't take them. Like if it was the cashiers job to spot the sales for you. She got pretty mad that I wouldn't change it right there and then, but there was a 10 person line up caused by her anyways.

[–]theamelany 1 point2 points ago

With us it always seems to be white middle-aged middle-class women.

[–]Thedirtyone522 1 point2 points ago

All retail business would do well to teach this to all incoming employees. After nearly 10 yrs of placating assholes, I find no greater joy than making an ass out of some idiot in front of others all while making them feel like they won.

[–]Ceelions 8 points9 points ago

"They didn't have my size, so I came here, but it's more expensive here"

[–]PoisonedAl 20 points21 points ago

"That's because they had to use a lot more material."

[–]CowFu 8 points9 points ago

Walmart has this cheaper but I'm going to use your technical knowledge to ask every question about this since I can't find anyone at walmart to help me.

After you spend 10 minutes answering every question about the box I'm going back to walmart to buy it to save myself $1.25, thanks for the customer service though!

[–]laidlow 7 points8 points ago

I used to get in trouble for saying this to people, my boss would go "you shouldn't say that, they might actually do and we'll lose business!"

Yeah fucker, I'm pretty sure if they were going to buy it somewhere else they would've done it in the first place.

[–]q1o2 6 points7 points ago

Price matching.

[–]inormallyjustlurkbut 4 points5 points ago

I can't believe no one else has said this. Lots of stores price match if their competitors have something for less.

[–]hrehbfthbrweer 6 points7 points ago

I've found that when customers say this, they do tend to want to buy from you, but would like a better deal on the price of something.

I used to work in an astronomy store. We sold telescopes, filters, etc. Pretty much everything we sold was cheaper online. Customers would generally prefer to buy from us if we could give them a price that wasn't vastly different than online prices. Keep in mind, we were selling things worth about 500 quid a go, so they were generally happy if we could match online prices within about 10%.

They understood that we couldn't manage to match the price of goods online and they were happy to support the business so long as we weren't completely ripping them off.

I was also such a position that I had the authority to sell things for a different price than the sticker price. I know this isn't always the case.

The best thing you can do is just explain the situation to the customer, whatever that might be. If you can't change the price, then just tell them that. If they want to go elsewhere they can. I really dislike it when employees are rude to customers, unless the customer is being abusive or something. There's no excuse for it.

[–]binarypolitics 1 point2 points ago

Music stores are like that also, but I think this guy is talking about working at target or a clothing store.

[–]DaisieBear 15 points16 points ago

This has become my internal response to anything a customer has to complain about now. I work in retail and I feel my soul dying a little everytime someone asks for some kind of "extra" discount because there is fluff on something.

[–]SARsquatch 4 points5 points ago

A lady dropped a carrot on the ground as she was putting it on the checkout bench the other day, I picked it up and said 'do you still want that?' with a smile implying 'of course you do! Because you peel carrots so what does it matter?!' I could see her face recoil in horror at the "floor carrot" as she gave a firm 'no' in response. One day I'll make the last 8 years of my life into the Office Space of supermarket life.

[–]tehkyle5k 1 point2 points ago

I want that grocery store Office Space so bad. 10 Items or Less and Chad Vader aren't very good.

[–]sunkenOcean01 2 points3 points ago

The box for a DVD player was slightly crushed due to the security wraps we have. He asked if we discounted it because the cardboard wasn't pristine. Psh. There wasn't anything wrong with the merchandise inside the box, he gets to pay full price.

[–]DaisieBear 1 point2 points ago

A guy just reccently asked if he could have discount for a hole in a shirt. This "hole" was were the button was supposed to go. I just looked over the counter and simply stated " that needs to be there, if it wasnt you could have had discount".

[–]BackyardMechanic 82 points83 points ago

I used to be a cashier for a supermarket. Here's how I spent thanksgiving one year.

  • "HOW COME YOU'RE OUT OF BREAD?"
  • "well maam, people bought it because it's on sale."
  • "YOU'RE SUPPOSED TO HAVE ALOT."
  • "well, we did, but it's thanksgiving, and people need bread."
  • "We'll, what are we going to do about it?"
  • "Nothing, we're out of fucking bread. I don't give a shit because you were to lazy to not get bread before a major holiday."

My boss did nothing.

[–]scottmale24 81 points82 points ago

"It didn't ring up, so it must be free!"

[–]TheRnegade 79 points80 points ago

If I ever own a supermarket, I'm going to allow my worker to give it to them for free but they have to throw it at them.

[–]Hawiiday 52 points53 points ago

Free cans of soup... FOR EVERYBODY!!!

[–]UnholyDemigod 11 points12 points ago

*hands me bankcard

Is that on saving?

No. Spendings! giggles

http://i.imgur.com/SkqQF.gif

[–]AlienSphinkter 4 points5 points ago

It's like he's saying it to me even though it's a gif.

nice

[–]thenewiBall 4 points5 points ago

You mean that's not funny?

[–]pjng 19 points20 points ago

Came here for alot of bread. Was disappointed.

[–]Givants 36 points37 points ago

"Can you go In the back to look for some?"

"sure" goes to the back and plays iPhone game for 5 mins.

[–]Sterculius 22 points23 points ago

I loved that one. When I was working in produce at a grocery store I got that all the time.

There's no more out here. Do you have any more in the back?

No. Sorry.

Can you go check?

Yeah, sure. (Even though I spend half my day back there every day and know every single inch of that space and what's in there and what isn't, you moron. So I'll go back there and pretend to look, maybe straighten some stuff so I don't have to do it later, basically just waste a lot of your time just cuz I can. OK, now time to go back.)

Did you see any more?

Nope, sorry.

[–]b0w3n 14 points15 points ago

It's perfectly respectable to ask that, though. You may indeed have more back there, they don't know you spend all day back there.

Worst part is getting the snub because "you didn't get here soon enough" because they're out of potatoes, well sorry Associate Chucklefuck, I had to work all damn day. Maybe there's a sack back there, I don't know! (Grocery stores are about the only place where there's a "back" to check on anyways).

[–]lesmax 19 points20 points ago

I worked at a grocery store for many years. Our guys (most of them) actually do check to see if we've got more in the back. We'll offer a raincheck or substitution where ever possible. We've even gone to other grocery stores to buy items we're out of just so we can have it on the shelf.

I went to a competitor store and bought 100 kits of egg dye because we ran out before Easter. We do this because we want to satisfy our customers... and because we're the busiest store on the east coast. The store manager just won "Manager of the Year" at the FMI contest in May. It was a worldwide competition.

So... I think if someone asks you to check for something and you're absolutely sure you don't have it, you can just tell them you've checked a few minutes ago and the next delivery will be the following day.

Done and done.

[–]b0w3n 4 points5 points ago

A sane way to do this I think!

I understand the frustration though, I really do. Humor me.

[–]growlingbear 1 point2 points ago

Best Buy on delivery day.
And they will check without being asked.

[–]HeyHowdyHeyImOnAYoyo 16 points17 points ago

Same thing here. I work at a craft store... all of our seasonal shit comes in literally months before the actual holidays themselves and people practically piss themselves when your out of fuckin plastic easter eggs the days before easter.

[–]shredder016 9 points10 points ago

What do you mean you don't have 1000 plastic Easter eggs for my daycare to decorate tomorrow!? It is only 2 days before Easter for fuck's sake!

[–]gotsnow[S] 4 points5 points ago

Yeah, I had a lady chew my ass up one side and down the other because we ran out of milk the day before Easter last year. The last minute Holiday shoppers are usually the most cruel.

[–]HeyHowdyHeyImOnAYoyo 1 point2 points ago

yeah.... they're upset with themselves for waiting til the last minute, but hey! Why not take it out on some poor minimum wage worker who doesn't control the situation!!

I actually wrote a whole short story about this lol so yeah, I feel that pain a lot. Keep ya head up, fellow retail/grocery workers!

[–]burnsssss 2 points3 points ago

Michaels?

[–]HeyHowdyHeyImOnAYoyo 2 points3 points ago

yessum

[–]snailboy 16 points17 points ago

"Make sure your man double-bags this time. Last time he didn't double bag, and the bottom damn near fell out."

[–]tehkyle5k 12 points13 points ago

If a customer buys just one item, I usually ask if they want a bag or not, unless it's raw meat or something, which I understand them wanting one. It blows my mind how many people look at me like I'm a retard and it goes either way. Half think I"m a retard for wasting a bag, the other half think I'm a retard for thinking they don't need one.

[–]frellingaround 1 point2 points ago

I'm probably guilty of giving that look. Often it's a question I didn't know I was going to have to answer, because it's not always asked. I'm definitely not thinking the cashier is a retard. Sometimes, I'm trying to decide if I need a bag: did I walk or drive to the store, how heavy is this item, whatever. I know it's not a hard question.

[–]tehkyle5k 1 point2 points ago

I guess at this point it's really hard for me to put myself on the other end of the dialogue. Whenever I'm at a store I'm so aware of the employee's perspective that I go out of my way to be polite/make the transaction easy for them.

[–][deleted] 1 point2 points ago

brooks took the easy way out.

[–]SammyLocked 1 point2 points ago

I'd much rather double bag than have customers come in with those reusable bags. They are such a pain in the ass trying to unfurl them and then trying to figure out how they can hold. It then turns into a "how much shit can I stuff into this one bag" situation. Then the customer is surprised its so heavy.

YOU RUINED MY METHOD!

[–]Lostbrother 14 points15 points ago

"What do you mean it's 20 bucks for the first 75 minutes to rent the truck? Scoff Well, I hope you all do well with that price."

"Yes sir, we do just fine. Thank you."

[–]fiveguy 3 points4 points ago

that's dirt cheap, but i live too far away to make the trip in 75 minutes (including loading/unloading)... so out of curiosity, how much is 2 hours?

[–]HeyHowdyHeyImOnAYoyo 28 points29 points ago

I Work at the craft store Michaels. Heres a conversations I have about every other day.

Do you have (insert items name here) -No, I'm sorry

Well, can you check? -I've worked here for 4 years, I know we definitely don't carry it.

Can you at least order some for me?!? (getting angry) -Ma'am, we cannot order items we don't even carry. I don't know what to tell you.

This is ridiculous, you are no help whatsoever, I spend so much money here/I'm going to start taking my business elsewhere/I'm never coming back again!

[–]bakdom146 45 points46 points ago

You forgot the next step where you see them shopping in your store within 2-3 days of breaking up with you.

[–]burnsssss 4 points5 points ago

yup Michaels. I work there too, the other day some fat bitch just started bitching about how much better Jo-Anns is just because she couldnt buy a gift card with a check. The people who go to that store...

[–]HeyHowdyHeyImOnAYoyo 10 points11 points ago

My favorite is when were super busy and someone comes up with 12 things and tries the, "Um, I'd like to make a few separate purchases." with a wad of printed out 40% off ONE ITEM coupons. Pff, not in this life time motherfucker.

[–]Scriblette 13 points14 points ago

I used to do it, but I make them back of the line after each purchase. I miss abusing my tiny slice of power.

Being a manager sucks.

[–]SubtleMockery 20 points21 points ago

What about our economy not being a barter system do people not understand?

[–][deleted] 4 points5 points ago

I've successfully bartered on large purchases a few times now. :S Only things worth 1k+, though. I haven't been cheap enough to bother with anything <1k.

[–]bakdom146 15 points16 points ago

And did you talk to the associate making $7.25 an hour for the deals you got? Or someone with a little more pull than the cashier?

[–][deleted] 9 points10 points ago

You make a very good point. I was talking to a salesperson, as opposed to a cashier. I believe they worked off of commission.

[–]bakdom146 11 points12 points ago

I enjoy haggling with people over cost, just not when I'm in a position where I have no sway. You're one of the good customers. The person at Starbucks yelling at the barista because their latte went up $0.25 over two years is not.

[–][deleted] 1 point2 points ago

I like it where I get to, expensive orders, or buying in bulk is fun! haha. Yeah, this is true. I put up with enough of that bullshit when I was at KFC.

[–]_awk_girl_ward_ 2 points3 points ago

This. My dad is such a boss at haggling down on large purchases. Last time he bought me tires he told the guy, "So what kind of deal can I get since I'm buying 4 tires." And my dad has this demeanor and delivery which is so pleasant and the opposite of being an asshole, everyone he has ever bargained with has been completely cooperative and respectful, even in the cases where they can't offer much or anything at all.

[–][deleted] 2 points3 points ago

Yeah, exactly. As long as you're not a dickhead about it, 9/10 they'll be fine about it. If it's not within their power to offer you a better deal, if it's really not economically viable for them to offer you a discount or something, they'll at least appreciate you being straight-forward and respectful. Last time I bought tyres for my car, I got them balanced and fitted for no extra cost, as I was buying an alignment as well.

[–]Crimsonial 9 points10 points ago

I usually just stick the cookie-cutter 'I'm sorry to hear that' in there for this particular situation.

It sounds good to management, and doesn't make sense at all in a way I can't quite put my finger on.

[–]dugmartsch 6 points7 points ago

Also try:

"I'm sorry you feel that way."

It's like you're apologizing to someone that they're an emotional mess. Pretty satisfying.

[–]dreadfulpennies 9 points10 points ago

God, I hated retail. I hope I never have to go back.

It always amazes me how the rudest customer in the world just assumes you actually care about them.

"It said 2 for 1 on the dresses."

"Only the dresses on that rack, ma'am. I'm sorry."

"Well... These dresses were on that rack. It should be 2 for 1."

"Ah. Just a moment then. I'll need to ask a supervisor."

"Why? Do you think I'm lying?"

Maybe. I don't even fucking know you. "No, ma'am. I just need to check with a supervisor."

"Don't bother. We won't get it. My daughter isn't getting her dress now. I hope you're happy."

Actually, yeah. I am a little. "I'm sorry, ma'am."

I once actually had a rude customer overhear me complain about her. A supervisor was nearby and I was just horrified. The customer informed me that she heard what I said and started telling the supervisor. The supervisor just cut her off with the most sudden, "Fuck you." I've ever experienced in my life.

It was beautiful.

[–]seanbear 13 points14 points ago

Lucky you. At our place we have to check online to verify the price, then beat it by 10% of the difference. But it doesn't apply to online-only stores. Or stores more than 30 miles away. Or things where the price difference is too big. What "too big" constitutes as is beyond me, but apparently there's a limit in the manager's head.

I fucking hate retail.

[–]knightofmars 8 points9 points ago

That sounds like a terrible hassle.

[–]seanbear 15 points16 points ago

It is. Then you get people walking in saying "Hey, down at Derpmart their iPads are like £50 cheaper."

Then they get the usual "We don't set the prices; Apple do; every store sells iPads at the same price" speech.

Then we get the usual "No, they're cheaper so you should do it cheaper" rant.

Then we say "Well you go buy one from them and get it £50 cheaper then."

Some people come in claiming items are cheaper, then we say "Okay, I'll just check the price online, just give me a minute." Then you see the look of panic in their eyes as they realise we don't just take their word for it and give them a discount. A couple of guys have even run out of the store before because they didn't think we'd actually check their claims.

[–]_awk_girl_ward_ 1 point2 points ago

I don't know what's more hilarious, that they thought a store would just take their word on the price without actually confirming or that they felt they had to run away because they were about to get caught for lying about the price. I wonder what they thought would happen when you found the correct price and knew they had lied.

[–]Icovada 2 points3 points ago

we have to check online to verify the price

At the little shop that doesn't have a website 29.8 miles from here it's 60% cheaper than here. Which shop? Uh, Brown's, on 4th street.

[–]cynognathus 1 point2 points ago

That's when you pull out the phone book.

[–]Vaelerie 15 points16 points ago

It's like they think we care

[–]Ruiner66 4 points5 points ago

I stocked diary when I was in High School and people would always bitch to me about the price of milk and eggs as if I had some kind of control over it. Then they would proceed to pull out every single gallon of milk looking for one with later date. The same customers would do this every single time, despite the fact that we never stocked more than 1 date. The shelve had to be empty before a new date was put up.

[–]DeadlyJizzAttack 8 points9 points ago

Seeing these comments about idiotic and rude customers in retail makes me motivated to act even nicer towards those that work in retail than I already do.

[–]_awk_girl_ward_ 3 points4 points ago

That's why I usually say to a cashier or sales associate "Hi, how are you?" when I first get to their register. Sometimes I can tell they have been caught off guard and were not expecting to be asked and sometimes have to think about it. I'm sure they are used to people barely acknowledging their presence unless it's to bitch. I always try to smile and be friendly to employees at the stores I visit, especially the grocery store.

[–]Qwapz 4 points5 points ago

My favorite is at the deli when someone complains that a 6 oz filet of smoked, seasoned, and glazed salmon will run them $5.99. The common phrase is, "That's absolutely ridiculous." We will sell the exact same salmon for probably $4 raw and nothing added. I guess people don't comprehend that we expect a little more return from the food we smoke for four hours.

[–]CreamSteve 3 points4 points ago

Ha! Try working for a cable provider.

[–]halfascoolashansolo 4 points5 points ago

I love it when they ask me if I know what the price is other places.

"Do you know if this is cheaper at Walmart?"

"I don't know, I don't work at Walmart..."

[–]thecaits 7 points8 points ago

I work customer service for a major phone company. This is every day of my life.

"Verizon will give me free Iphones. If you don't give me free iphones on every line then I'm going to leave."

Unfortunately I can't go all Red on them, since they monitor our conversations. Right before I eventually quit, I'm so going to cuss out a customer though. Fuck you, I'm not going to credit you back for the last 3 months of your phone bill because you've had some dropped calls. I could really give a shit if you change carriers.

Fuck, I look forward to my last day.

[–]Kitten-Mittons 1 point2 points ago

just a regular, everyday normal guy

[–]Sterculius 8 points9 points ago

customers are so stupid. if you're not talking directly to the store owner (like who all the money goes to) nobody gives a shit if you threaten with "you just lost a customer". Not a single fuck is given by anyone from bag-boy all the way up to the manager(s). They don't get your money, they don't care about your money.

[–]SeriousMoad 3 points4 points ago

I work at Walmart. I have to give a shit because of Price-Matching.

[–]nicksupe 4 points5 points ago

Same. I work at Meijer and we also price match. And also, I don't know if other retail stores do this, but if the customer says that an item should have rang up cheaper, I am allowed to just change the price right then and there, no questions asked, as long it is no more than a $5 change.

[–]dannybiz 3 points4 points ago

One of the first things I'm going to teach my kids is that the people from whom you buy things owe you absolutely nothing. If you become frustrated with a shopping experience, calm down, shut up and take your money somewhere else.

[–]terranq 5 points6 points ago

Try working customer service over the phone. People just don't engage their filters if you're not face to face with them. And the calls are recorded, so you can't tell them to go fuck themselves and then claim they must have misheard you.

People always try the "Well the service at other company is cheaper, so I'll just cancel my service with you and go with them if you don't give in to my tantrum". They don't like it very much when I tell them I can take care of the cancellation for them right now if they'd like.

[–]badgerbadgerbacon 2 points3 points ago

Sorry you've had such shitty experiences. Out of interest, what type of product/service does your company offer? I recently tried to leave O2 (a mobile network provider in the UK). It was like trying to say no to overly-attached girlfriend. "But we have this deal!" "Why are you leaving us?" "You've been with us for years!" etc.

[–]terranq 1 point2 points ago

funny thing, I work for a cell provider

[–]tehkyle5k 1 point2 points ago

How is it so hard to actually cancel when you want to.

[–]nooneastern 2 points3 points ago

i used to work at KMart when i was a kid - we would have our weekly sales and occasionally (of course) run out of the sale item during the week due to the lower price ... eventually someone would come in and say "why did you put it in the flyer if you don't have it in stock" .... my usual answer was "i don't know why i did that, maybe if you had come with me to the print shop this whole thing could have been avoided" ... i used to love that people would come and yell at me a 16 year old kid who was the lowest man on the totem pole about how the business was run.

[–]phranq 2 points3 points ago

I work in customer service, I hear it all the time. Well xxx company does this, yyy company will let me do that, zzz company always has better deals, and yet your order history says you spend all kinds of $$$ here.

My favorite is the "I'M NEVER SHOPPING HERE AGAIN" rant. Sometimes when that customer hangs up we have a candlelight vigil over losing that shopper (spoiler: 99% of "never shopping here agains" shop here again).

[–]Scriblette 2 points3 points ago

I work at a craft store. Little old ladies bitching about the price of yarn/candles/scrapbooking paper have become my life.

[–]zanthraxnl 2 points3 points ago

Or 'For such a low price that can't be a quality product.'
I used to work in a shop where the owner would pull out a marker and double the price on the label when he heard that line.

[–]diorehps 2 points3 points ago

I don't get people telling me something is cheaper somewhere else (I sell mainly my own work so my merchandise isn't anywhere else :P) I get people telling me about things they already own that they didn't buy from me. "Oh, Ive got a ring like that at home. I got it 30 years ago when I caught the ferry over to Shelbyville. I needed a new heel for my shoe, so, I decided to go to Morganville, which is what they called Shelbyville in those days. So I tied an onion to my belt, which was the style at the time. Now, to take the ferry cost a nickel, and in those days, nickels had pictures of bumblebees on 'em. "Give me five bees for a quarter," you'd say...."

I've also decided that the customer is not now nor has ever been right. No matter what. Are you the customer? Well then you're wrong. Even when I'm the customer, I'm automagically wrong. Two truths permeate the retail trade:

1)the customer is always wrong.

2)the person helping you hates you.

[–]Ronem 1 point2 points ago

Grandpa Simpson can be an ornery son of a bitch.

[–]thepayner 2 points3 points ago

As a manager all the questions about: "why don't you carry this product?" "why did you stop carrying this product?" "this was on sale last week can i still get that price?" "you're out of x product, it's on ad why don't you have it?"

I help them as best I can, but really, 0 fucks are ever given

[–]BatmanBooyah 4 points5 points ago

I work at Poundworld in the UK and people still come in and expect to pay less than a pound for shit. The majority are clearly on benefits and they still expect everything to be on a some sort of 2 for 1 deal and when its not they argue about it. Also when people come in and ask if everythings a pound I use the line "its the last day everything is a pound, it all goes up to supermarket prices tomorrow" then walk away.

[–]chefmcduck 3 points4 points ago

Sounds like a porn store.

[–]Thagros 1 point2 points ago

I thought it was Poundland? Then again, you work there.

[–]Ninjaisawesome 1 point2 points ago

Oh that grinds my gears.

[–]SolidusTengu 1 point2 points ago

I work in a high street clothes store I felt the urge to say that daily. Thankfully I'm in the stock team now so I can swear like a sailor.

[–]ooglemoogle 1 point2 points ago

we have to give a shit where work if its cheaper some where else we have beat there price by 10%

[–]hurrikkaine 1 point2 points ago

In response, sometimes I'll say, "Well, there goes my commission. sigh"

[–]marksk88 1 point2 points ago

When a customer tells me that, I tell them "Wow, that sounds like a good deal. You should probably go buy it there then." And when they turn around and purchase the product anyways, you know they were bullshitting.

[–]sellyourdreams 1 point2 points ago

If I could upvote this a million times I would. Im glad other retail workers feel the same way.

[–]badkid_killa 1 point2 points ago

As someone who works in a corporate cell phone store, I hear this about 10 times a day. As soon as I hear a customer say this my helpfulness meter drops to zero. If you are going to come into my store and waste my time and then purchase somewhere else, GTFO.

Edit: words

[–]crank1978 1 point2 points ago

This isn't limited to retail. I work in commercial and residential services and people pull the same thing with us all the time. Luckily, I can simply hang up the phone.

[–]MrBrighteyes 1 point2 points ago

Fucking seriously.

You want to bitch to me about prices when I don't fucking control how expensive things are. The people who set the prices aren't even in the same state as I am. But yeah, go ahead and bitch at me like I'm personally trying to rip you off. Even better when the prices are completely justified for my line of work and people don't get that they're getting the shit at a fucking discount.

[–]Jahcez 1 point2 points ago

I work at...a home improvement store. Everyday: "This is cheaper at home depot." I don't caaaaaaare.

[–]delirium98 1 point2 points ago

I work at a dollar store, this is how I feel every time a customer tells me a product is so expensive elsewhere.

[–]TimmaDee 1 point2 points ago

I used to work in a DIY store, commercial not trade, and if there was a queue of 3 or more people I would quite often would get "Can you hurry up, I'm in a rush."

Always wanted to say "You're in a rush? What made you think you had better go and get a power drill before your urgent appointment?"

[–]scottyr16 1 point2 points ago

After working in retail for 7 years now I concur with your statement...

[–][deleted] 1 point2 points ago

I prefer this response to annoying customers when they try to tell me mundane things: