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How I feel as an IT person when taking a help desk call from someone asking a long, stupid, drawn out question. (i.imgur.com)

submitted ago by djfacemachine

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[–]MobiusF117 14 points15 points ago

I usually react like this when i have to call a helpdesk myself.

[–]djfacemachine[S] 6 points7 points ago

Ah, yes. Isn't it nice when you know more than the person reading from a flowchart on the other end?

[–]MobiusF117 12 points13 points ago

http://i.imgur.com/Jv5mK.jpg

[–]laidlow 1 point2 points ago

Fuck flowcharts. I'm an L2 desktop support tech and 99% of the time I just get them to approve my remote desktop request and then tell them to leave it with me while I fix the problem. Saves asking a bunch of stupid questions and means the user can go get some fresh air while I fix their shit.

[–]ansate 2 points3 points ago

I refuse to call tech support people. They either know everything about your question and have no idea how to explain it to you in layman's terms or ask you completely retarded questions like "is it plugged in?" I realize it's just the other side of the coin though.

[–]the_seanald 11 points12 points ago

Sadly, there is a perfectly valid reason we ask questions like that...

[–]workpuppy 4 points5 points ago

Actually had to run a support call yesterday, and despite the fact that the ticket clearly stated that the user had checked all the plugs...It was unplugged.

I found it immediately because step one on the flow chart under "Won't come on" is "Check the plugs."

[–]ansate 1 point2 points ago

I realize that. That's why I said it's just the other side of the coin. I worked in an electronics store, so I am the MASTER of "Is it plugged in?" "Did you turn it off and then back on?" tech support. I understand the basics of how most technology works, but not the complexities. This is just another reason tech support is a pain for me. My knowledge is so middling that half of them tell me to see if it's plugged in and the other half tell me to check the "whoozawtfisthat-transmitter."

[–]TakeoKuroda 4 points5 points ago

every time

[–]SquirtLikeABoss 4 points5 points ago

Source.

[–]Kamon2011 0 points1 point ago

I love Red Eye, Greg Gutfeld is the best. He even gave Bill O'Reilly the bird on the air lol Source

[–]Kryshia 0 points1 point ago

I would like to know what they are talking about actually... anyone know of the source? The source think below doesn't seem to be anything related.. or.. I'm just having a spaz.

[–]Kryshia 0 points1 point ago

nevermind!!! found it here

[–]Sorry_I_Judge 0 points1 point ago

This is how I feel sitting on the phone with AT&T for 3 hrs now. Literally

[–]spicymelons 0 points1 point ago

There are no stupid questions. Just inquisitive idiots.

[–]Uni_Boober 0 points1 point ago

Me: Ok let me remote into your machine, can you bring up the internet?

User: ......... and how do I do that?

Me: Click on the Internet Explorer or Firefox icon on your desktop

User: ........ I'm in the blahblahblah program now....

Me: Ok, I need to remote into your machine so I need you on the internet, minimize that screen so that you're looking at your desktop with all of your icons

User: I don't know what you're talking about.

I work on a HD for a Hospital...... These people are taking care of your loved ones. I appreciate callers that have an idea of what they're talking about or have a legit problem. I get so happy lol

[–]annenoise 0 points1 point ago

Andrew W.K. is a God among men. Truly a partier for the ages.

[–]Torus2112 0 points1 point ago

I keep seeing things like this, so what's the RIGHT way to call IT? I'm temped to take a couple computer science classes just to avoid the whole apparently sad production that is requesting tech support.

[–]EmperorSofa 7 points8 points ago

Tell me what's wrong. Don't tell me a story. I know you broke it, don't you fucking lie to me, you're not fooling anybody.